Data & Privacy
Your privacy matters to us. This Policy explains exactly what personal data urus88a collects, why we collect it, how we use it, and the rights you hold over your information as a Malaysian user of our platform.
Last Updated: 1 January 2026urus88a ("the Platform", "we", "us", "our") operates the online casino and sports betting platform accessible at urus88a.cam. We are committed to protecting and respecting the privacy of every individual who registers an account, visits our website, or interacts with our services ("User", "you", "your").
This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. It covers: the categories of personal data we collect; the purposes for which that data is used; the parties with whom we may share it; the security measures we apply; the duration for which data is retained; and the rights you hold in respect of your personal information.
This Policy applies to all services offered by urus88a, including but not limited to the website at urus88a.cam, any mobile-optimised version of the platform, live casino and slot games, sports and esports betting services, and customer support communications.
By registering an account with urus88a or by continuing to use the Platform after any revision of this Policy, you acknowledge that you have read, understood, and consented to the data practices described herein. If you do not agree with this Policy, you should discontinue use of the Platform and request account closure.
The following definitions apply throughout this Privacy Policy:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify a living individual, directly or indirectly, including name, identification number, contact details, IP address, and transaction history. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, transmission, or deletion. |
| "Data Controller" | urus88a, the entity that determines the purposes and means of processing your personal data. |
| "Data Processor" | A third party that processes personal data on behalf of urus88a, subject to our instructions and data processing agreements. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal data for a stated purpose. |
| "Sensitive Data" | A sub-category of personal data that warrants heightened protection, including identity document numbers, financial account details, and biometric data used for identity verification. |
urus88a collects personal data that is necessary to provide our services safely, lawfully, and to the standard our users expect. The categories of data we collect are described below:
We collect personal data through the following means:
| Collection Method | Examples |
|---|---|
| Direct provision by you | Registration form completion, KYC document submission, deposit and withdrawal requests, customer support enquiries, responsible gambling tool configuration. |
| Automated technical collection | Cookies, log files, pixel tags, and analytics tools that record your interaction with the Platform (pages visited, click paths, session duration, device information). |
| Payment processors | Transaction confirmation data passed to us by Maybank, CIMB, Public Bank, FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, or cryptocurrency network operators upon deposit or withdrawal. |
| Identity verification partners | Confirmation of identity document authenticity and address verification from third-party KYC service providers acting as Data Processors under contract. |
| Fraud and AML screening | Risk scoring data from anti-money laundering and fraud detection systems used to assess transaction and account risk profiles. |
We process your personal data for the following specific and legitimate purposes:
urus88a processes your personal data on the following legal grounds:
| Legal Basis | Processing Activities Covered |
|---|---|
| Contractual Necessity | Account registration, transaction processing, game access, withdrawal processing — all necessary to perform the contract between you and urus88a. |
| Legal Obligation | KYC/AML verification, age verification, fraud reporting, and compliance with regulatory requirements. |
| Legitimate Interests | Fraud prevention, security monitoring, platform analytics, responsible gambling enforcement — where our interests do not override your fundamental rights. |
| Consent | Marketing communications, non-essential cookies, and any processing activities for which we have sought and obtained your explicit agreement. |
urus88a does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to contractual data protection obligations:
Third-party companies that process data on our behalf under formal data processing agreements. These include payment processors (Maybank, CIMB, FPX operators, DuitNow, Touch 'n Go eWallet, Boost, GrabPay), KYC and identity verification providers, fraud screening systems, cloud hosting and infrastructure providers, and customer support platform operators. All processors are contractually bound to process your data only as instructed by urus88a and to apply appropriate security measures.
We may disclose personal data to competent regulatory authorities, law enforcement agencies, courts, or governmental bodies when required to do so by law, court order, or regulatory directive — including in connection with the investigation of money laundering, fraud, or other financial crimes.
We may share data with legal counsel, auditors, or financial advisers where necessary for the exercise or defence of legal claims, regulatory compliance, or financial reporting — subject to professional confidentiality obligations.
In the event of a merger, acquisition, restructuring, or sale of assets involving urus88a, personal data held about Users may be transferred to a successor entity. We will endeavour to provide reasonable advance notice of any such transfer and ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this Policy.
Some of our service providers and data processors may be located outside Malaysia. Where personal data is transferred to a jurisdiction that does not provide an equivalent level of data protection, urus88a ensures that appropriate safeguards are in place prior to such transfer — including contractual clauses that require the receiving party to process your personal data to a standard consistent with this Privacy Policy.
By using the Platform, you acknowledge that your personal data may be transferred to and processed in countries outside Malaysia for the purposes described in this Policy.
urus88a retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law, whichever is longer. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account plus 5 years after closure |
| KYC documents | Minimum 5 years from date of submission |
| Financial transaction records | Minimum 7 years for AML compliance |
| Gaming and betting activity logs | 3 years from date of activity |
| Customer support communications | 3 years from date of interaction |
| Marketing consent records | Until consent is withdrawn, plus 2 years |
| Technical and device logs | 12 months from date of collection |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any identifiable individual.
urus88a implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
Subject to applicable law and certain limited exceptions, you hold the following rights in respect of your personal data held by urus88a. To exercise any of these rights, submit a written request to [email protected]. We will respond within 30 calendar days of receipt.
Request a copy of the personal data we hold about you, along with information about how it is being processed.
Request correction of inaccurate or incomplete personal data without undue delay.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Request that we restrict the processing of your data while an accuracy dispute or objection is being resolved.
Receive a structured, machine-readable copy of personal data you have provided, where technically feasible.
Object to processing based on legitimate interests — including direct marketing communications — at any time.
urus88a uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. The types of cookies we use are as follows:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for the Platform to function — session authentication, security tokens, login state management. Cannot be disabled. | Session |
| Functional | Remembers user preferences such as language settings, display options, and responsible gambling configurations. | Up to 12 months |
| Analytics | Collects anonymised usage statistics to help us understand how users interact with the Platform and identify areas for improvement. | Up to 24 months |
| Marketing | Used to track the effectiveness of our promotional campaigns and to display relevant offers. Requires explicit consent. | Up to 12 months |
You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled as they are required for basic operation.
urus88a strictly prohibits the use of its services by persons under the age of 21 years. We do not knowingly collect personal data from any individual under this age. All registration attempts are subject to age verification checks, and KYC verification requires submission of a valid age-proving identity document.
If we discover or have reason to believe that personal data belonging to a person under 21 has been collected, we will immediately suspend the relevant account, forfeit all associated balances in accordance with our Terms & Conditions, and delete the personal data in question without undue delay.
If you are a parent or guardian and believe that a minor under your care has created an account on urus88a, please contact us immediately at [email protected]. For responsible gambling support in Malaysia, please also refer to our Responsible Gambling page.
urus88a reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where technically feasible, notify registered users via their registered email address.
It is your responsibility to review this Policy periodically. Continued use of the Platform following the publication of any revision constitutes your acceptance of the updated Policy. If you disagree with any material change, you should discontinue use of the Platform and request account closure.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data — including requests to exercise your data rights — please contact the urus88a data team through the following channels:
Privacy / Data Enquiries: [email protected] — plain text, not a clickable link
Live Chat Support: Available 24 hours a day, 7 days a week via the platform's live chat widget.
Subject Line: Please use "Privacy Request – [Your Registered Username]" in the subject line of your email for faster routing.
Response Time: We aim to respond to all privacy-related requests within 30 calendar days of receipt. Complex requests may require additional time, in which case we will notify you of the expected timeline.
Our Privacy Commitments
Six concrete ways we put your privacy first — across every interaction you have with the urus88a platform.
Every page on urus88a is served over HTTPS with 256-bit SSL encryption. Data transmitted between your device and our servers — including payment details and login credentials — is always encrypted in transit.
We collect only the personal data that is genuinely necessary to provide our services — no more. We do not profile you for sale to advertisers or build unnecessary data sets beyond what is required for account management, security, and compliance.
urus88a will never sell, rent, or trade your personal information to any third party for their independent commercial use. Your data is used exclusively to deliver and improve our services to you.
Access, correct, export, or request deletion of your personal data at any time by contacting our support team. We honour all valid data rights requests within 30 calendar days and keep you informed throughout the process.
Any data processor we engage — payment partners like Maybank, CIMB, DuitNow, Touch 'n Go eWallet, or KYC providers — is bound by formal data processing agreements that impose security and confidentiality obligations equivalent to our own standards.
We don't hold onto your data indefinitely. Every data category has a defined retention window. When the period expires, your data is securely deleted or anonymised so it can no longer be linked back to you personally.
Play With Confidence
Now that you understand how we handle your data, explore everything urus88a has to offer — live casino, EPL and Liga Super Malaysia betting, instant MYR payouts, and more. For players aged 21 and above only.
⚠ For players aged 21 and above only. Play responsibly. Questions? Contact us at [email protected]